Cancellation Policy

Before dispatch

You can cancel an order, or single items in it, until the seller has dispatched them. Online payments for cancelled items are refunded to the original payment method.

After dispatch

Once an item has shipped it can no longer be cancelled, but you can refuse the delivery or ask for a return under the Return & Refund Policy.

Cancellations by a seller

A seller may cancel an item that has gone out of stock or was listed at a clearly wrong price. You are told by SMS and email, and any payment is refunded in full.