Return & Refund Policy
How to return an item and how refunds work.
The return window
You can ask to return an item within the return window shown on its product page, counted from the day it is delivered. The item should be unused, with its tags, box and accessories.
How to ask for a return
Open the order in your account, choose the item and give the reason, with photos if the item is damaged or not as described. The seller reviews the request; if it is approved, a pickup is arranged.
Refunds
Online payments are refunded to the original payment method. Cash on delivery orders are refunded to the bank account you give us. Refunds are started once the returned item reaches the seller and passes their check.
Items that cannot be returned
Some items cannot be returned for hygiene or safety reasons, for example innerwear, opened personal care products and perishable groceries. The product page says so when this applies.
Need help?
If you disagree with a seller's decision, write to 2by2mart@gmail.com and our team will review it.